Open contract folder on a desk with reading glasses and pen — representing compliance obligations, training terms, and enrolment conditions for debt collection, repossession, and credit industry professionals.

Terms & Conditions for Debt Collection Compliance Training

Welcome to Beebox Training. These Terms & Conditions set out the rights and responsibilities of individual students and corporate clients when enrolling in our ASIC-aligned CPD programs for debt collection, repossession, process serving and compliance roles across Australia. By using our website or participating in our training services, you agree to the terms outlined below.

Effective Date: 17 April 2025

1. Who These Terms Apply To

These terms apply to:

  • Subcontracting agents (sole operators) who self-fund their training,
  • Corporate clients and their nominated staff enrolled through a group or agency account,
  • Compliance managers and staff accessing our learning and student management systems.

Some provisions may apply differently depending on your role and how your enrolment was arranged.

2. Our Services

Beebox Training offers self-paced, open-book online courses designed for the credit and collections industry in Australia. Our flagship course — CRAG–MAP — supports professionals working in debt collection, repossession, skip tracing, process serving, and related credit operations.

Access to our services includes:

  • The public-facing website at www.beeboxtraining.com,
  • Our Learning Management System (LMS), known as Beebox Classroom,
  • Our student management portal for agency compliance managers (MIA).

All training materials are provided for compliance and professional development purposes only and are not legal advice. They are based on industry best practices, peer-reviewed content, and publicly available resources.

3. Account Setup and Student Information

All students must provide the following to be enrolled:

  • First name and last name,
  • A unique email address (used as the LMS user ID),
  • Their job role (e.g. field agent, credit provider staff, compliance manager),
  • Details of who is funding the training (self-funded or agency-funded).

Accounts are created manually by Beebox Training after receiving information via email, web form, or telephone — either directly from the student or via their agency’s compliance team. Without this information, access to training cannot be granted.

4. Course Access, Participation and Completion

  • Course access is granted for the training period only. Students are expected to complete their training within 10 days of enrolment or as directed by their agency.
  • Students renewing their CPD must complete the course before their certificate expiry date to remain compliant with ASIC Regulatory Guide 206 (Table 1).
  • CPD certificates are valid for 12 months.
  • Students may collaborate with peers (e.g. work alongside colleagues), but must complete their own answers and not impersonate another person.
  • All course content is based on a reference-based learning model. Students may use their training manual throughout the course.
  • Course scenarios are fictitious. Misuse, cheating, or completing training on behalf of someone else may result in account suspension or revocation of certification.
  • Upon successful completion of the course — achieving a minimum grade of 80% — students will be awarded a digital compliance badge (also known as a course badge). This can be displayed in email signatures, digital resumes, or other professional communications to demonstrate current industry training and CPD status.

5. Use of Materials

Unless stated otherwise, all training materials — including course content, scenario questions, and downloadable resources — are the intellectual property of Beebox Training.

  • Students are encouraged to download and use the course manual as a year-round reference,
  • Materials may not be copied, sold, or distributed for commercial purposes,
  • Publicly available regulatory content (e.g. ASIC guidelines) is used lawfully and credited where appropriate.

6. Payment & Refunds

  • Payment is required in full prior to access unless otherwise arranged through a group invoice.
  • Students enrolling individually may pay online via PayPal or Stripe.
  • Group invoices are available for corporate clients. Discounts apply for two or more enrolments from the same agency.
  • Refunds may be granted at Beebox Training’s discretion in cases of genuine error.
  • A fair use policy applies to agency-funded students: if a student resigns within 30 days of completing their training, we may hold the fee as a credit for another enrolment (conditions apply).

6a. Late Completion Surcharge (Overdue Training Fees)

We reserve the right to apply a handling surcharge for students who allow their annual training to lapse beyond a reasonable timeframe.

  • If your previous Beebox Training certificate has expired and you have not completed your new course within 30 days of the expiry date, a $50 follow-up fee may be added to your standard enrolment cost.
  • If your certificate remains expired after 60 days, a second $50 fee may apply (maximum surcharge of $100).
  • This applies primarily to self-funded subcontracting agents who are individually responsible for managing their training schedule and compliance obligations.
  • Different arrangements may apply to agency-funded staff, depending on prior agreement with the compliance team.

We make considerable effort to follow up with overdue students via email, phone and other reminders. These surcharges help offset the administrative time involved — while also rewarding proactive students who complete training promptly.

7. Publication of Student Records

When a student is enrolled by or on behalf of a mercantile agency:

  • Their name, completion date, grade, and course notes may be shared with that agency,
  • The student’s record may appear on the agency’s internal training register as well as our master register,
  • A student may request removal from a specific agency’s training register by writing to us and including their agency’s compliance manager.
  • Certificates may be shared with the agency to assist with audits or compliance management.

8. Data Privacy & Security

All student information is handled in accordance with our Privacy Policy. We do not sell personal data. Access to student information is granted only to those directly involved in the delivery, assessment, and management of your training. Our systems are hosted securely and supported by Australian and Cambodian-based IT personnel.

9. Governing Law

These Terms & Conditions are governed by the laws of Australia. Any disputes arising from your use of our website or services will be subject to Australian jurisdiction.

10. Contact Us

If you have any questions or concerns about these terms, please contact:

Beebox Training
Email: info@beeboxtraining.com
Website: www.beeboxtraining.com