Abstract banner image used for Beebox Training’s Privacy Policy, representing security, data protection, and compliance in debt collection training.

Privacy Policy for Debt Collection & Compliance Training

Beebox Training provides ASIC-aligned compliance and CPD training to debt collectors, repossession agents, process servers, skip tracers, mercantile agency staff, and credit professionals across Australia. This privacy policy outlines how we collect, use, and protect your personal information when you engage with our website, learning platform, or student support services.

At Beebox Training, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By accessing our website, enrolling in any of our courses — including our nationally recognised debt collection training, repossession agent training, and process server training — or contacting us directly, you agree to the terms of this policy.

What Personal Information Do We Collect?

We collect personal information that is necessary for delivering our online compliance training services. This may include:

  • Your first and last name
  • Email address
  • Mobile number
  • Employment or agency details
  • Mailing address (if relevant)
  • Training history and course completion data
  • Payment information (processed securely via third-party providers like PayPal and Stripe)

You may also contact us anonymously or by using a pseudonym; however, this may limit our ability to provide access to your learning history or issue a recognised certificate of completion.

How Do We Use Your Information?

We use your information to:

  • Provide access to our self-paced online courses such as repossession agent, debt collection, process server compliance training, and ongoing repossession, debt collection, and process server CPD
  • Generate and deliver CPD certificates for compliance purposes
  • Track progress for corporate clients and maintain live training registers
  • Support students with one-on-one coaching or feedback
  • Process payments securely and issue invoices
  • Send course updates, reminders and notifications
  • Improve user experience across our site and learning platform

We do not sell or rent your personal information under any circumstances.

Data Security

We use secure servers, SSL encryption, and modern firewalls to protect your data. Payment transactions are handled securely through PayPal Australia Pty Ltd and Stripe Payments Australia Pty Ltd. We do not store credit card details on our servers. Student data is stored securely within our Learning Management System (LMS) and internal CRM.

Third-Party Disclosure

We may disclose your information to:

  • Approved mercantile agency clients (when you are nominated to their training register)
  • Technical partners who assist us with IT, hosting, or database management
  • Legal or regulatory authorities as required by law
  • Our support team based in Cambodia and other locations, solely for the purpose of training administration or follow-up

We do not permit these parties to use your data for their own purposes.

Cookies and Analytics

We use standard cookies to support features such as logins, course progress tracking, and improving site usability. We may also use Google Analytics to understand user behaviour and help us better serve content relevant to debt collection CPD and compliance training for mercantile agents.

Google Ads and Retargeting

We may use Google Ads remarketing to show ads to users who have previously visited our site. These cookies do not identify you personally. You can opt out using Google's Ad Settings or via the Network Advertising Initiative.

International Disclosures

Your personal information may be accessed or handled by Beebox Training’s trusted overseas team members (primarily located in Cambodia and the UK) to assist with administration and training delivery. We ensure that any such disclosure is handled in accordance with applicable Australian privacy laws.

Your Rights and Access

You have the right to request access to any personal information we hold about you, and to request correction if any of that information is inaccurate or outdated. To make such a request, email us at info@beeboxtraining.com.

Policy Changes

This policy may be updated from time to time. The latest version will always appear on this page and includes a revision date.

Contact Us

If you have any questions about this policy or how your information is handled, please contact us:

Beebox Training
Email: info@beeboxtraining.com
Website: www.beeboxtraining.com

Last updated: 17 April 2025