CRAG–MAP Course Preview - Debt Collection Compliance

Explore the CRAG–MAP Training Program

Gain insight into Beebox Training’s CRAG–MAP program — a structured, ASIC-aligned course designed for compliance in debt collection, repossession, process serving, and skip tracing. This flipbook preview helps both new and experienced agents understand the core structure and benefits of CRAG–MAP training.

Whether you're a sole agent or a compliance manager overseeing CPD across multiple states, our nationally recognised CRAG–MAP course is tailored to meet the real-world compliance needs of today’s debt collection, repossession, skip tracing, and process serving professionals.

The program addresses 11 critical training subjects, including privacy and information handling, entry rights, dispute resolution, record-keeping, complaint response, and ASIC-aligned practices as outlined in Regulatory Guide 206. Every enrolment includes open-book access, structured assessments, and downloadable CPD certificates valid for 12 months. For field agents, repossession agents, and mercantile agency staff completing the CRAG–MAP course, we also provide personalised audio feedback to support real-world application and reinforce key compliance concepts.

Our CRAG–MAP training is trusted by leading mercantile agencies, subcontractors, and field agents who require measurable, industry-backed CPD. It supports ongoing certification while also offering structured onboarding for new entrants to the field. This flipbook preview provides a clear visual breakdown of what’s included, how the training is structured, and how it relates to your day-to-day role in Australia’s credit enforcement sector.

Need more information? Visit our Terms & Conditions for course access policies, review our Cancellation & Refund Policy, or contact us if you have questions about enrolment types, pricing, team registrations, or compliance requirements. Beebox Training is committed to supporting Australia’s credit sector with high-quality, specialist education, empowering field agents to stay compliant, confident, and professionally recognised year after year.