Expert Compliance CPD for Debt Collectors.
Beebox Training delivers nationally recognised debt collection training and compliance CPD tailored for agents, assistants, and credit recovery professionals — whether you're just getting started or meeting annual compliance. Our CRAG–MAP course supports field agents, repossession agents, process servers, and skip tracers, offering one comprehensive course and two assessment streams — including options for both office-based and field professionals. Stay current. Stay compliant. Start strong.
CRAG–MAP Training Course
Australia’s only CPD course purpose-built for debt collectors, repossession agents, process servers, and credit recovery staff — supporting both new entrants and seasoned professionals.
HI THERE. WE’RE BEEBOX TRAINING
Since 2009, Beebox Training has helped hundreds of compliance-focused individuals confidently meet onboarding and annual training requirements.
Delivered online and updated annually, CRAG–MAP features two tailored assessment streams: one for office-based debt collectors and another for licensed field agents working under credit provider instructions.
CPD Training That Delivers Practical Results
Purpose-built compliance training for debt collectors, repossession agents, process servers, and credit provider staff. Recognised and trusted across Australia’s financial and enforcement sectors.
Australia’s CPD Standard
Trusted CPD certification that meets audit and compliance standards for Australia’s top credit providers and lenders. Fully aligned with ASIC RG 206.
Recognised by ASX-Listed Credit Providers
Includes a full digital training manual for reference throughout the year. Online, entirely self-paced, and updated annually to reflect industry changes.
One Comprehensive Course
CRAG–MAP is revised yearly to reflect law, ethics, and real-world field and office practice updates. It is trusted by professionals working in credit recovery.
Always Industry-Relevant
OUR MISSION
Supporting Every Role in the Credit Recovery Chain
From field agents to credit provider staff, every role in the debt collection and recovery process matters.
CRAG–MAP is Australia’s trusted CPD training solution — purpose-built for debt collectors, repossession agents, process servers, and compliance teams working under credit provider instructions.
Select the role that best matches your responsibilities in collections, compliance, or recovery services.
🧩 Every Piece Plays a Part
What You’ll Learn in CRAG–MAP Training
Our nationally recognised CPD course includes key topics like the Debt Collection Guideline, Financial Hardship, Trespass Law, and more, tailored for debt collectors, field agents, and credit provider staff.
Debt Collection Guideline
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Consumer Vulnerability
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National Credit Code
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Trespass Laws
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Dispute Resolution
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Hardship
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Recording Property
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Debt Collection Guideline · Consumer Vulnerability · National Credit Code · Trespass Laws · Dispute Resolution · Hardship · Recording Property ·
Privacy Act
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AML & CTF Rules
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Modern Slavery
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Best Practices
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Ethics
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Banking Code of Practice
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Domestic Violence
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Privacy Act · AML & CTF Rules · Modern Slavery · Best Practices · Ethics · Banking Code of Practice · Domestic Violence ·
What You Get with CRAG–MAP CPD Training
Built for Real-World Credit Recovery Roles
CRAG–MAP is an online, open-book CPD course for debt collectors, repossession agents, skip tracers, process servers, and credit operations staff.
It’s not just theory — it’s practical training aligned with the compliance expectations of credit providers and large corporate clients who rely on trained, competent agents to manage account recovery professionally.
Support That Goes Beyond the Screen
Students enrolled in the full CRAG–MAP course complete both written and interactive assessments, with personalised audio feedback provided by experienced assessors. One-on-one coaching is also available, free of charge, to support learning outcomes and help students progress with confidence.
For debt collection staff completing the streamlined version, engaging online assessments use a variety of response styles to reinforce learning—going beyond multiple-choice questions.
Trusted by Australia’s Leading Mercantile Agencies
Beebox Training is proud to support Australia’s top mercantile agencies with purpose-built compliance training. We maintain live training registers, assist with annual audits, and deliver measurable results year after year — a trusted partner in their regulatory journey.
Access Mercantile Services
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Australian Collection Services
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Australiawide Mercantile Agency
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Associated Investigation Services
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Brookmost
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Central Victorian Mercantile
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Choice Mercantile
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Derwent Mercantile
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Harbour Commercial
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Pickles Auctions
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Risk & Security Management
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Rapid Commercial
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Scott's Mercantile
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Slattery Advisory
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SRTI
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Wise Group
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Access Mercantile Services ⁓ Australian Collection Services ⁓ Australiawide Mercantile Agency ⁓ Associated Investigation Services ⁓ Brookmost ⁓ Central Victorian Mercantile ⁓ Choice Mercantile ⁓ Derwent Mercantile ⁓ Harbour Commercial ⁓ Pickles Auctions ⁓ Risk & Security Management ⁓ Rapid Commercial ⁓ Scott's Mercantile ⁓ Slattery Advisory ⁓ SRTI ⁓ Wise Group ⁓
Are You Up For a Challenge?
“Not just for agents — anyone in the credit recovery process can play.”
This free quiz gives you a taste of the CRAG–MAP course used by agents, debt collectors, and credit operations staff across Australia. Built around real-world industry scenarios, it reflects the kind of clear, practical CPD content Beebox Training is known for — relevant, engaging, and built to stick.
One Course. One Certificate. One Badge That Counts.
Whether you're just starting out or have years in the field, this badge is issued to all students who complete the CRAG–MAP course. Try our 10-question quiz to see what the training is all about.